FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

The prices are influenced by raw material prices and other market factors. Your price list would be updated when we receive the detailed requirements from you.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Testing report, Declaration of Conformity, Certificate of Origin, and other export documents where required.

What is the average lead time?

when (1) the deposit has been received; or (2) your order is finally confirmed. If our lead time fails to meet your requirements, please contact your sales for expedited service.

What kinds of payment methods do you accept?

The acceptable payment terms are: (1)30% deposit when order confirmed and 70% before shipment or against the copy of B/L, by T/T. (2) 100% irrevocable L/C.

What is the product warranty?

For different products, the warranty policy are different. For details, please check with your responsible sales.

Do you guarantee safe and secure delivery of products?

How do you ensure the product quality during transporting? We always use high quality export packaging. Also, specialized hazard packing materials were used for dangerous goods. However, the special packaging and non-standard packing requirements may cause an additional charge.

How about the shipping fees?

Usually, shipping by sea is the most cost effective way for the transporting of big quantity goods. The exact freight charge just can be offered based on the detailed packaging information of the goods, such as weight, number of packages, measurements and so on.